Your Privacy Rights
Effective Date: January 1, 2022
We appreciate the trust you place in RV Medic and the RV Medic family of companies (collectively, “RV Medic,” “we,” “us,” “our”). We know that your data privacy and security is important. Our privacy policy (this “Privacy Policy”) describes how we process your information, including how we collect, use, and share information gathered about you, such as when you
- interact with our websites, mobile applications, social media sites and handles, and online services
- visit one of our retail locations, venues, or attend an event sponsored by us
- when you otherwise communicate or interact with us, such as when you email or call us (all of the foregoing, our “Services”).
We hope that this disclosure will help increase your confidence and enhance your experience on the Internet and with us.
Persons with disabilities may obtain this notice in alternative format upon request by contacting us at RV Medic.
Overview
Our processing of information about individuals will vary depending upon the circumstances in which we have interacted with them. This Privacy Policy describes our overall privacy practices – in some cases, different or additional notices about our information processing practices may apply.
In this overview, we summarize the information we collect and how we use it, which is further explained in our Privacy Policy below.
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CATEGORIES OF PERSONAL INFORMATION THAT WE COLLECT |
USES OF THE PERSONAL INFORMATION THAT WE COLLECT |
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California residents: If you are a California resident, please refer to the Additional Information for Residents of California section below for important information about the categories of Personal Information we collect and disclose, as well as your rights under California privacy laws, including your right to submit a “Do Not Sell My Personal Information” request (i.e., to opt of the sale of your Personal Information by us).
We also include specific disclosures for residents of Arizona.
Please read this Privacy Policy before you use any of our Services. We always welcome your questions and feedback. For privacy-related issues, please feel free to contact us directly at any time.
RV MEDIC
928-634-2133
Joshua@yourrvmedic.com
Types of information we collect and how we collect it
Information You Provide
Some of the Services may include features that permit you to provide information to us. We collect and store any information you enter via our Services. This includes:
- Name, phone number, email address, and physical address when you create an account or complete a transaction with us.
- Certain demographic and other information requested via forms, such as lead generation forms.
- Purchase and payment information when you make purchases from us, including shipping address.
- Appointment/reservation bookings you carry out through our Services, including all of the information provided in connection with making such appointment/booking.
- Email address information when you subscribe to our email newsletters.
- Any information or data you provide by interacting via our online forums and with our chatbots, or by commenting on content posted in public areas of our Services. Please note that these comments are also visible to other users of our Services.
- Information such as your social media handle when you interact with our Services through social media.
- Information you provide when you complete a survey administered by us or a service provider acting on our behalf.
- Information you provide when you participate in a contest or sweepstakes that we offer, which may include your social security number and driver’s license number if you win such contest or sweepstakes.
- If you contact us, such as at our call centers, we may keep a record of that correspondence and any contact information provided, including via call recording.
- Medical or health information that you provide to us when requesting special accommodations or filing incident reports in the course of using our Services.
- Any other information you choose to submit to us via the Services.
Information We Collect Automatically
When you interact with the Services, certain information about your use of our Services is collected automatically. This includes:
- Details of your visits to our websites and information generated in the course of the use of our websites, including traffic data, location data (based on your IP address), weblogs and other communication data, the resources that you access, and how you reached our websites (the referring URL). This includes information collected when you visit/interact with our social media websites.
- Details regarding the device you use to access our Services, including, but not limited to, your IP address, device ID, operating system, and browser type.
- When accessing our websites on a mobile device or using any of our mobile applications, we will have access to your precise location if you have enabled location services on your device for our mobile applications. As noted above, we will also have access to your mobile device ID, which is unique to your device.
- Information about how you interact with our Services, such as our emails, ads, and newsletters, including whether you open or click links in any correspondence.
- Your photographic or video image if you visit one of our facilities.
Information We Collect from Third Parties
We collect some information from third parties, including our service providers and other business partners:
- Information about your browsing history, search history, interactions with websites, and applications or advertisements.
- Information from our business partners with whom we collaborate on various matters.
- Information to further supplement or validate the information we otherwise collect about you.
Publicly Available Information
We may collect information about you that is publicly available, including on our websites, on third party websites, and otherwise. Please note that we are not responsible for what third parties do with any information that you make available in public areas of our Services or elsewhere. As such, we advise that you exercise great care in determining what information you choose to make publicly available through our Services or via other public areas.
How We Use the Information that We Collect
We may use the information we collect for the following purposes:
- Providing our Services.To provide you with our products and services, including to complete transactions, to take steps to enter into a contract for a sale or for services, to process payments, to fulfill orders, to send service communications (including product safety and recall-related notices), and for other customer service functions.
- To contact you regarding promotions, discounts, and other services, provided by RV MEDIC or our third party business partners, that may be of interest to you.
- Tailored advertising and ad effectiveness.To deliver tailored advertising on our Services based on your preferences or interests across services and devices and to measuring the effectiveness of ads, including understanding our customer base and purchasing trends. This includes creating custom audiences on social media websites and search engine platforms.
- Responding to inquiries.To contact you in response to an inquiry, complaint, or incident report. This includes responding your comments and reviews of our Services on social media websites and search engine platforms
- To enable additional features on our Services and to provide you with a personalized service.
- Improving our Services.To improve and grow our business, including understanding how our Services are being used, for research and analytics purposes, and to develop new features, products, or services.
- In support of our general business operations.To administer our general business operations, such as accounting, record keeping, and legal functions.
- Protecting our rights and responding to legal requests/obligations.To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements regarding the provision of products and services
When you supply us with information, the information you provide may be added to our customer file. This information is combined with the other information we collect about you.
How We Share the Information We Collect
Affiliates
We may disclose information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Policy.
Service Providers
We engage third parties to perform functions on our behalf such as: delivery services, customer information management, customer communications and marketing services, billing and collection, order fulfillment, auditing and accounting, professional services/consultants; analytics services; security services; and IT support. These companies are restricted from using your information in any manner other than as directed or permitted by us. There are limited circumstances in which the service provider collects data directly from you when their privacy policies may also apply.
Social Media Platforms
Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through cookies or other tracking mechanisms that they place on your device. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ respective privacy policies to better understand their data collection practices and the controls they make available to you.
Business Partners
To enhance your experience on our Services, we provide information to a select group of companies that offer products and services that may be of interest to you. For example, on occasion, we offer promotions – such as sweepstakes or free camping – in conjunction with a business partner. We may share your information with the business partner if they need it to send you a product, such as a magazine subscription or fulfill the offer of a free night camping. Also, as an example, we will occasionally send email promotions to our users on behalf of business partners regarding lifestyle-related products or services.
Acquirers of Business Assets
We may sell certain of our businesses or assets to other companies in connection with a merger, acquisition, or bankruptcy. When such transactions take place, your information may constitute a part of the transferred business assets. In the event that we, or any of our affiliates, sell some, all, or substantially all of our assets to another company, your information likely will be disclosed and transferred as an asset to such company.
Law Enforcement
We will disclose information as required by law, for example, to comply with a court order or subpoena; to enforce our Terms of Use, sweepstakes/contest rules, or assert or defend other legal claims; to a regulator or consumer protection authority with jurisdiction over us; or to protect the safety, integrity, and security of our Services, users, and information.
Aggregated Data
We may share aggregated or deidentified data at our discretion, including with marketing agencies, media agencies, and analytics providers.
Medical or Health Information
To the extent that we receive health information about you, that information is subject to electronic disclosure to extent permitted by applicable law.
Cookies and Similar Technologies
Cookies
Much of the information that we collect automatically is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. RV MEDIC relies on partners to provide many features and to process information about your use of our Services and other websites.
Cookies are pieces of information that a website sends to your browser while you are viewing the website. These pieces of information allow the website to remember important information that will make your use of those websites more useful. Our websites and other websites use cookies for a variety of purposes. We use third party cookies and other tracking technologies to collect and process information about your browsing and buying activity on our websites.
We also contract with one or more third party website analysis service partners to provide us with a data collection and reporting services. When you access our websites, a third party website analysis service partner may use cookies and other technologies on our behalf and may receive information about your browsing and buying activity on our websites. Such data collection may be compiled and analyzed on an aggregate basis, and we may share this aggregated data. We may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many of our features that make your web experience more efficient.
Beacons
Our HTML-formatted emails may contain a web beacon to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users. The web beacon will be deleted when you delete the email. Emails in plain text (if applicable) rather than HTML will not include the web beacon.
Pixel tags
We use pixel tags (also sometimes also known as web beacons), which are transparent images, iFrames, or JavaScript, to understand how consumers interact with our websites, including on websites and in mobile apps. Pixel tags are small blocks of code on a webpage or app that allow them to read and place cookies and transmit information to us or our partners.
Third Party Analytics
We may use third-party analytics companies, for example Google Analytics (see privacy policy and opt-out) to evaluate your use of our Services. We use these tools to help us understand use of, and to improve, our Services. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services.
Third-Party Advertisers and Network Advertisers
We partner with companies that assist us in advertising about our Services to others who may be interested in the Services. These companies may use tracking technologies to collect or receive information from the Services and elsewhere on the internet and use that information to provide analytical services, interest tagging, and ad targeting.
In addition, some advertisements on our websites are promoting products and services from third-party companies. These companies are called “network advertisers.” Network advertisers collect information when you visit our websites. The information is collected using technology, so you may not realize it is being collected. The network advertisers collect this information so that they can show you ads that are more relevant and interesting to you.
Our third party advertising and business partners may provide you with ways to choose not to have your information collected. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) by following instructions on the NAI’s website and the Digital Advertising Alliance (“DAA”) by following the instructions on the DAA’s website. Please note that opting out of participating ad networks does not opt you out of being served advertising.
Choices You Have About Our Processing of Your Information
Your Communication Preferences
If you have established an account with one of our business units, you can review your communication preferences through the “My Account” section of our websites. Communication preferences are permissions that you have granted us to communicate with you on specific areas of interest. You may make modifications to your communication preferences directly through this section of “My Account.”
If you don’t have an account, can’t find your account, or some of our Services do not provide an account section, you can simply contact us via email by clicking “Contact Us” located at the bottom of all of our web pages or send an email directly to joshua@yourrvmedic.com. Please include information in the email that will help us identify your account so we can assist you with changing your communication preferences.
You can also request that we not send marketing emails to you either by unsubscribing from the communication via the link at the bottom of the email or by contacting us at joshua@yourrvmedic.com.
When you subscribe to our publications, or otherwise do business with us, please tell us if you do not want to receive our direct mail marketing offers for any or just certain products and/or services. We will mark your account for a three-year period. You will not receive any direct mail offers from us during this three-year period for those products and/or services that you have indicated to us that you are not interested in receiving. If you change your mind, just get in touch with us and ask that we include you in future offerings. Please note that because marketing campaigns are planned a few months ahead of time, you may continue to receive marketing offers for two to four months after making a request.
The Type of Security We Provide
We use a combination of physical, technical, and administrative safeguards to protect the information we process via the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
There are some things that you can do to help protect the security of your information as well. For instance, never give out your password, because this is what is used to access all of your account information. Also remember to sign out of your account and close your browser window when you finish surfing the web so that other people using the same computer won’t have access to your information.
Third Party Sites
We may offer links to or from our Services to websites, services, and resources operated by third parties. We offer links to third party websites as a convenience. We are not responsible for the privacy practices, content, or policies of websites operated by third parties, and you should inquire about the privacy practices of such third parties before providing any personal information to those third parties. We are not responsible for such third parties’ use or misuse of your information
Children
Our Services are not directed to or intended for, and we do not knowingly collect information from children under the age of 16. If you are under 16, please do not submit any information via our Services. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Privacy Policy by instructing their children to never provide information via our Services without their permission. If you have reason to believe that a child under the age of 16 has provided information to us via our Services, please contact us.
International Users
Our Services are directed to individuals in the U.S. Information that you provide to us and the data that we collect as a result of your using our Services will be processed in the U.S. The privacy and data protection laws in the U.S. may not be equivalent to or adequate under the laws in your country of residence or from which you access our Services. By using our Services or by otherwise providing us with your information you agree to the processing of your information in the U.S.
California and Arizona Privacy Rights
California Shine the Light
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to joshua@yourrvmedic.com.
Do Not Track
Our websites currently do not honor browser “do not track” signals.
California Consumer Privacy Act
The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding a business’ processing of “Personal Information,” as well as rights to know/access, delete, and opt-out of the sale of Personal Information.
The CCPA defines “Personal Information” as “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.”
Certain information we collect may be exempt from the CCPA because it is considered public information (i.e., it is made available by a government entity) or covered by a specific federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act. In addition, this Privacy Policy does not apply to the information we collect about job applicants, independent contractors, current for former employees, or information that is collected in the context of a business-to-business relationship.
To the extent that we collect Personal Information that is subject to the CCPA, the following applies.
Categories of Personal Information Collected, Disclosed for a Business Purpose, and Sold and Categories of Third Parties to Whom Personal Information is Disclosed for a Business Purpose or Sold
Our processing of Personal Information about California residents will vary depending upon the circumstances and nature of our interactions or relationship with such resident. The chart below summarizes, for the prior 12 months, the CCPA categories of information we collect, whether we disclose that information to third parties for business purposes or sell (as defined under the CCPA) that information, and the categories of third parties to whom we disclose that information for a business purpose or sell (as defined by the CCPA) that information. Please also see above “Types of Information We Collect and How We Collect It,” “How We Use the Information We Collect,” and “How We Share the Information We Collect” for more details.
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CATEGORIES OF PERSONAL INFORMATION THAT WE COLLECT |
DO WE DISCLOSE FOR A BUSINESS PURPOSE? |
DO WE SELL? |
CATEGORIES OR THIRD PARTIES TO WHOM THIS INFORMATION IS DISCLOSED FOR A BUSINESS PURPOSE |
CATEGORIES OF THIRD PARTIES TO WHOM THIS INFORMATION IS SOLD |
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Identifiers: such as a real name, alias, address, VIN, IP address and online identifiers, email address, account name, SSN, driver’s license number, or other unique personal identifiers |
YES |
YES |
AFFILIATES |
BUSINESS PARTNERS |
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Commercial information: including records of products or services purchased, obtained, or considered, or other purchasing or use histories. |
YES |
NO |
AFFILIATES |
N/A |
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Internet or other electronic network usage data:including, but not limited to, browsing history, clickstream data, search history, and information regarding interactions with an internet website, application, or advertisement, including other usage data related to you use of any of our Services or other online services. |
YES |
YES |
AFFILIATES |
BUSINESS PARTNERS |
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Geolocation data: precise location information about a particular individual or device. |
YES |
NO |
AFFILIATES |
N/A |
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Audio, video and other electronic data: audio, electronic, visual, or similar information such as CCTV footage, photographs, and call recordings and other audio recordings (e.g., recorded meetings). |
YES |
NO |
AFFILIATES |
N/A |
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Profiles and inferences: including inferences drawn from any of the information identified above to create a profile reflecting a resident’s preferences, characteristics, behavior or attitudes. |
YES |
YES |
AFFILIATES |
BUSINESS PARTNERS |
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Protected Classifications: We collect some information that is considered a protected classification under California/federal law (e.g., your gender, date of birth, citizenship, marital status, and disability status). |
YES |
NO |
AFFILIATES |
N/A |
We collect the above information from the following categories of sources of information:
- Directly from you
- Automatically when you interact with our Services
- From other third parties with whom we have a business relationship
Right to Know/Access Information
You have the right (up to twice per year subject to certain exemptions) to know the following (for the prior 12 months):
- Categories or Personal Information collected
- Categories of sources of Personal Information collected
- Categories of Personal Information disclosed for a business purpose or sold
- Categories of third parties to whom Personal Information was disclosed for a business purpose or sold
- The business or commercial purpose for using Personal Information
- A copy of the specific pieces of Personal Information collected
Right to Request Deletion of Information
You have the right to request in certain circumstances that we delete any Personal Information that we have collected about you (subject to certain exemptions).
Right to Opt-Out of Sale of Personal Information to Third Parties
You have the right to opt out of any sale of your Personal Information by RV MEDIC. To exercise your right to opt out of the sale of your Personal Information, please call us at (928) 632-2133, or request a Consumer Data Request Form at any of our retail locations in California.
Please note that your right to opt out does not apply to our sharing of Personal Information with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the Personal Information only for that function.
How to Submit a Request
You may submit a request to exercise your rights to know/access or delete your Personal Information through any one of three means:
- By calling us at (928) 632-2133.
- By requesting a Consumer Data Request Form at any of our retail locations in California.
Verification Procedures
In order to process your request to know/access or delete Personal Information, we must verify your request. We do this by:
- Asking you to
- provide personal identifiers we can match against information we may have collected from you previously;
- provide a recent order number, or other transactional information if you’ve purchased a product or service from us; and/or
- confirm your request using the email or telephone number stated in the request.
Authorized Agent
You may authorize another individual or a business to make requests on your behalf. Unless the authorized agent has a valid power of attorney, we require that you and the authorized agent complete notarized affidavits in order to verify the identity of the authorized agent and confirm that you have authorized them to act on your behalf. Parents of minor children may submit a birth of the child certificate in lieu of an affidavit, in order to make requests on the child’s behalf. Sample forms will be provided in the verification process.
Right to Non-Discrimination and Information Regarding Participation in Financial Incentives
You have the right to be free from discrimination based on your exercise of your CCPA rights.
Special Information for Arizona Residents
Residents of the State of Arizona have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. To make a request, please contact us at joshua@yourrvmedic.com.
Policy Changes
We may change this Privacy Policy from time to time. All changes to this Privacy Policy are effective when posted. In the event of any material changes to our processing of information subject to this Privacy Policy, we will notify you of the change by updating the “Effective Date” of this Privacy Policy.